Thank you for shopping with Farmacy. We are committed to providing high-quality products, laboratory testing, and professional consultation services. Please review our policy below before placing your order.

Supplements & Physical Products

Unopened, unused supplements may be returned within 30 days of delivery.

To qualify for a return:

- Products must be unopened, unused, and in their original condition.
- A 20% restocking fee applies to all approved returns.
- Once the returned product has been received and inspected, an 80% refund will be issued to the original payment method.
- Original shipping charges are non-refundable.
- Customers are responsible for return shipping costs.

Opened, used, damaged, or altered products are not eligible for return or refund.

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery so we can resolve the issue.

Laboratory Tests & Test Kits

Due to the nature of laboratory testing and third-party laboratory processing, laboratory tests and test kits are subject to the following policies.

Test Kit Completion

All laboratory test kits must be completed and returned directly to the laboratory within 30 days of purchase.

Test kits returned after 30 days may no longer be eligible for processing and may require replacement materials, additional laboratory fees, or the purchase of a new test kit, depending on the laboratory's policies.

Order Cancellations

Laboratory test orders may be cancelled only if the test kit has not been registered, activated, used, or submitted to the laboratory.

Approved cancellations are subject to:

- A 20% cancellation and administrative fee.
- Original shipping charges are non-refundable.

Non-Refundable Laboratory Orders

Laboratory tests and test kits are non-refundable if:

- The test kit has been registered or activated.
- A sample has been collected or submitted to the laboratory.
- The laboratory has begun processing the order.
- The laboratory test or test kit was purchased during a sale, promotion, or special pricing event.

Customers are responsible for carefully following all sample collection instructions. Farmacy cannot issue refunds for rejected, contaminated, insufficient, or improperly collected samples.

Consultations

Consultation fees are non-refundable once the appointment has taken place.

By booking a consultation with Farmacy, you acknowledge that you have read and agree to our Client Terms of Use, which outline important information regarding appointments, practitioner services, cancellations, and other policies.

Our Client Terms of Use can be viewed here:

Client Terms of Use

Shipping

Original shipping charges are non-refundable.

Customers are responsible for return shipping costs unless the return is the result of our error or a damaged shipment.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact our team within 7 days of delivery.

Please include:

- Your order number
- A description of the issue
- Photos of the product and packaging (if applicable)

We'll work with you to resolve the issue as quickly as possible.

Questions

If you have any questions regarding returns, refunds, laboratory testing, or consultations, please contact our team before placing your order. We're happy to help ensure you choose the right products and services for your needs.